Suppliers manual

At Domel we believe that long-term partnerships and intensive cooperation through the exchange of opinions are key to success, as we are aware that only together with our suppliers can we meet the high expectations of our customers. Therefore, we are constantly striving to establish and maintain close relationships with our suppliers by also including them in our business processes. In order to clearly define our requirements, we expect our suppliers to follow the requirements contained in the documents:

General Logistic Guidelines for Suppliers

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Purchasing Agreement

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Quality Contract

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Non-Disclosure Agreement

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General Purchasing Conditions

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At the start of the envisaged cooperation, we carry out the supplier validation procedure to obtain important information on the supplier on the basis of which we can select the right, long-term partners.

Initial assesment of supplier

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Communication matrix SUPPLIER

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Fin assessment supplier

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Environmental questionnaire

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Electronic invoices

With the aim of optimising operations, we established a system of sending invoices in .PDF or .XML form via email to racuni@domel.com.

 
QUALITY

Marking relevant characteristics

Determining control and specific characteristics and their tolerances is one the main prerequisites for ensuring the quality of the product and process. To this end we compiled instructions describing the unified marking of control and specific characteristics in the Domel Group, and defined the method for confirming the achievement of requirements for these characteristics.

Verification of special characteristics

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Non-compliance in supplies

If the supplier prior to the delivery of material detects deviations from the requirements, which do not affect the functionality of the product, he must complete the non-compliance application prior to the delivery of material and send it to sqa@domel.com. If the non-compliance application is approved, the material can be delivered.

 

In case of problems with the supplied material, SQA files a complaint and demands that the supplier carries out the suitable 8D procedure and sends us the results. For this purpose, we prepared the 8D form. If the consumption of questionable material is necessary or possible by sorting, processing and similar, an internal 8D procedure is opened in relation to the complaint to the supplier. Costs for the supplier are calculated on the basis of the orders in the internal 8D.

 

Costs for suppliers

In order to quickly resolve unusual supplies (delays, quality problems etc.) where additional costs are incurred, Domel has determined “Costs due to poor quality of supplied components or raw materials” to be used for reimbursement of costs incurred.

Costs due to poor quality

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EDI and supplier portal

We encourage suppliers to implement electronic data interchange (EDI) because the automated transmission of orders, order confirmations and invoices saves us considerable amounts of time and allows a rapid flow of information, resulting in an improved and faster service, reduced number of errors and cost savings for both sides.

Suppliers who do not use the EDI system have access through the e-portal for suppliers.

 

Instructions

Instructions for packaging

Packaging is an important element of our value chain since it ensures safe transport and thereby ensures the quality of products and components, while reducing the carbon footprint and costs. Therefore, we specified the packaging requirements which must be met by our suppliers.

General Logistic Guidelines for Suppliers

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In addition to packaging, it is also important how the consignments are marked. It is desirable that the MAT-label or VDA 4902 standard is taken into account when marking the consignment, but of course we also accept other marking methods. Detailed instructions regarding marking are given in the following documents:

Requirements on marking of goods MAT-label

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Instructions for carriers

In order to ensure that loading and unloading at Domel’s locations runs smoothly, we compiled instructions for carriers, containing all guidelines on equipment and driver behaviour at Domel’s premises. We have also provided an explanation of road signs at the location to help the drivers.

Guidelines for carrier transporter

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External providers

The contractors within the company’s area must be familiar with Domel’s environmental policy and undertake to adhere to it in all of their activities at the company. The policy relates to environmental protection at the company and waste management system. To confirm that they are aware of the requirements, they must complete the form “Obligation of contractors”.